Our Reviews

On time. Professional service.

Had a great service visit at Classic Auto Group Galveston. Aaron was professional, kept me updated, and had my vehicle ready really quick. Super easy and stress-free—highly recommend!

I went online and built a GMC 3500 4x4. What I built was not available anywhere, so I had to order it. I was told by 2 dealerships that were closer to my home that even though I was ordering the truck, their "dealership policy" was that high priced "dealer add on's" were mandatory, no exceptions and that they would offer no discount from full blown sticker price plus the dealer add on's. They even said that "all dealerships required you to pay for dealer add on's". I told them that I knew for a fact that wasn't true of Classic GMC in Galveston and that's where I would go next. I met Jeff J. and I was a completely different experience. In fact, not only did they not require the $1,000's in dealer dealer added costs, but they sold me the truck for well under sticker. I highly recommend Jeff J. and the Classic Auto Group and would definitely do business with them again.

Steve Gilbreath was terrific!

Everything was taken care of to my satisfaction.

Fast and sufficient as always

Arthur Mitchell was a great sales rep he answered all my questions and made my experience quick and easy!

We had a great experience throughout the whole purchasing and financing process. As usual Kathleen did a great job of assisting us through this process!

Quick return of vehicle.

After finding out my certified pre owned vehicle I purchased at Classic had expired for AC repair, they charged me 175.00 fee for diagnostics. No one had informed me when I dropped it off there would be a fee. After complaining about that fee, they took off 50.00 I asked on the phone if the oil had been changed and they said there wasn’t a service request for that but it was the first item on the order. Needless to say, I will not take my car back to Classic for any service orders in the future.

Arthur is the bomb.

Everyone is always so friendly here! My saleswoman, Kathleen Robins is absolutely amazing and wonderful!

Easy to set up appointment. Service writer courteous

Personnel we worked with were very efficient and knowledgeable of the vehicle we were interested in and ordered. We were well taken care of by all individuals.

Friendly staff helped me quickly address the issue!

Best Customer service in the whole region. In and out in a timely manner.

I recently brought my truck to Classic Chevrolet Buick GMC Cadillac for warranty work on the A/C system, which was not cooling properly. My vehicle has approximately 33,000 miles, so I also requested the 30,000-mile recommended maintenance be completed during the same visit. I initially scheduled my service using the OnStar app, which proved to be difficult and time-consuming. It took over 30 minutes and required chatting with three different individuals just to get the process completed. Even then, I never received a confirmation. When I followed up with the dealership directly, I was informed that I did not have an appointment on file. The staff was friendly and scheduled me for 7:00 AM on Wednesday, June 11, 2025. I dropped off my vehicle on time, but by Friday, I still had not received any update. When I visited the dealership in person, I learned that no work had been started. I was told that an “appointment” simply reserves a time to drop off the vehicle—it does not mean work will begin at that time. That may be the dealership’s process, but it is misleading. In most industries, an appointment is when the service is expected to be performed, not just when the customer is allowed to wait in line. Since I needed my truck for the weekend, I was allowed to take it and return it Monday morning while keeping my “spot in line.” I made it very clear that I had to have my truck back by Wednesday at the latest due to a planned RV trip. My truck is my tow vehicle. If it wasn't ready, I would be forced to cancel a vacation and lose money. I returned Tuesday around 1:00 PM to check on progress. I was told the A/C repair and part of the maintenance had been completed, but they overlooked the maintenance tasks listed on “page 2.” They assured me it would be finished that afternoon. I came back after 4:00 PM, waited in the lobby, and was told the truck was ready. But when I went to finalize everything, I was informed that they still had not completed the full 30k maintenance. None of the vehicle fluids had been changed. They advised me to bring the vehicle back next time to complete the service. That’s unacceptable. I requested all of this to be done during the same visit—there was no reason for me to have to return, especially after the delays. They had my vehicle for the better part of a week and completed less than one day’s worth of work. This isn’t a scheduling issue; it’s a failure to plan and execute service efficiently. If the dealership cannot honor appointments with actual service, then the process should not be labeled as such. It creates false expectations. At the very least, when customers are without their vehicles for warranty work, a loaner vehicle should be provided—especially when delays are caused by the dealership. The staff was polite and courteous, but the service process was inefficient, disorganized, and ultimately frustrating. This experience does not reflect the level of professionalism I expect when servicing a high-value vehicle.

Had Transmission serviced made appointment and got me right in and out same day.

We were taken very good care of by Jeff Pennington

Great Folks, Best of the best every time I bring both my vehicles there everyone is so nice and up beat

All good

Randy McCoy was a pleasure to work with. Will definitely be recommending him to anyone who tells me they’re in the market!

I had an amazing experience!

I put my truck in for a general service as this was included in the warranty plan I received with the purchase of the vehicle. Receipt said everything was done including a full tire rotation. When I checked the tires, this had not been done. The service coordinator did say he could have this taken care of if I was willing to wait, but as I had other business to attend too, I had to leave.

Really good experience

Great experience.

The people are amazing

Very professional and understanding my need in a vehicle for me. Randy was very interested in knowing my situation.

Steve was very great and he was really nice and friendly.

Aaron Johnson is wonderful to work with. He calls or emails you to keep you posted on the status of your vehicle. His practices of dealing with the public is great.

aaron did a great job in getting to my car same day, they were very busy and he fit it in and got it fixed. right before the holiday weekend.

The service went well. Most of my questions were answered. The only issue is that I was told to come back to drop my car off so that the brakes can be further checked and replaced if necessary. It is going to be hard to drop the car back off at the dealership for an entire day. Are you able to allow me to use a vehicle while my car is being analyzed? Please have someone to contact me about this because I can't be without a vehicle while my car is being evaluated. Especially if you need to keep the car for an entire day. Please advise because my brakes have been squeaking since I bought the car. Thanks.

I can’t find enough good words to say about this purchase. These are the best people to do business with. Howie and Rene the owners. Have a beautiful dealership that they run like a family. Our salesman was Mina. That man was so great. He worked really hard to make sure I got the car that I liked, also the one best for me. My husband and I chatted with him, like we were old friends in the living room. That family touch. The finance peeps were great too. Everyone made sure that I understood each step of the process. They got a wonderful deal for me. I appreciate it so much. I love love my car so much. Thank you everyone!!!

Overall it was a good experience. Steve was very helpful and knowledgeable. I only wish the paperwork would be less time consuming

I was not provided with a new item in which I paid for. Not installed correctly after two times. Still I’m waiting. Didn’t receive my owner’s care package. Missing new parts. Draining water into the bed of the truck. Should drain out side. Roll N Lock. I’m thinking of calling my credit card company to stop payment

Oil change and tire rot

The entire experience was delightful. There was no pressure and the salesperson was very attentive to my needs. He was prepared in advance with options I had suggested before I came to the dealership. I really liked how everyone worked to assist each other when technical failure occurred during the process. Mark Leslie was extremely easy to work with, and I will recommend him and Classic to my friends and family. God bless.

Steve was great in helping us get our vehicle. He went above and beyond to have it held a few extra days until we could be there to pick it up, was not over the top in any way, and was an all around great salesman. I am so glad we got the chance to work with Steve and The Classic team, we will absolutely send friends and family their way and do business with them in the future! Thanks Steve!

They lost the parts they were supposed to install and have to actually order one. My service advisor Jenner tried his best to help and keep me informed

The salesman had knowledge of the vehicle and was very attentive in what I was looking for in my decision to purchase the vehicle. Thank you Mr. Mitchell

The process of purchasing my new truck was not only simple and pleasant, it was also very professional. Arthur Mitchell made certain that everything went well. He was very professional and sensitive of my time.

Jeff Johnson was great as always, and made the process seamless and easy.

Great experience, Great customer service!!

Everything was good

There was a part that was needed for my Vehicle that has been on back order for over a Month now that it really needs Now I know that there are things that are beyond y'all's control but in the nine years that I have took my Vehicle to be serviced there and purchased there I never had that issue of a part that long to be received But I still do have trust in your dealership and your technicians and will continue to have my vehicle serviced there Thank you 🙏

Mr. McCoy was very helpful...professional..and made the experience seamless

It went well.

The entire process took 2.5 hours and Royce came in on his day off. This is our 3rd vehicle from them.

No delay in check-in process and a personal shuttle service allowed me to drop off my vehicle for service and still get to work on time. When the vehicle was ready, the shuttle service was prompt in picking me up, and the driver was courteous throughout.

8 hrs to replace a tire. Unbeliveable. I know had wait turn, but..... Also have to return for replace bumper, or reattach it to truck.

The service advisor he was on point

Mina had so much patience, paid attention to detail, listened to my wants and needs, and delivered just what I was looking for. Not once did I feel pressured during my search and I will definitely recommend Mina to friends and family!

Service was great. The staff was fast and efficient

Everything was easy and done online and over the phone for the most part. I went to the dealership, test drove the vehicle and signed off in less than an hour. Salesman Balli was awesome.

Quick service and clean facility

I brought my car in for an iol change, but they found the filters were down to 20 percent so I had them replaced. Thank you for the thorough check up.

Kathleen Robins took excellent care of me! She went above and beyond to give me an amazing experience.

I have purchased at least five vehicles from Galveston Group. I have been very happy with the service. Jeff Johnson is a great salesperson and I would be happy to deal with him again.

People were real friendly

Service was quick & easy. Got an oil change, tires rotated & they even filled my washer fluid! All in under a few hours..

He was very kind, and did a great job

I was very disappointed that after purchasing a brand new expensive truck being told that there was no loaner vehicles available and it would be two weeks before they could even look at the truck after getting a critical warning message

Ok

No loaner provided. Had my Colorado for two days. Still under warranty only 13733 miles. Bummer to Bummer warranty.

This is the third car we’ve purchased from CLASSIC AUTO Grupe and Galveston most especially Royce Seay. It’s been a pleasurable experience every single time! I even sent my granddaughter down and she bought a vehicle a couple of years ago also.

Hp fuel line came off driving down the road . None of the fuel filler lines were reconnected

Everyone is so kind and on time.

The gentleman that checked me in was very knowledgeable and helpful. I was disappointed that I got an oil change and no one updated the sticker on my windshield to remind me of the mileage where an upcoming oil change would be needed. I am also use other service dealerships provided a list of all inspected all I was given was receipt, I just have to trust that everything was checked to help keep my vehicle maintained.

Jenner was very helpful and informed me about needed work. He called as soon the car was ready for pick up.

Great Customer Service

Excellent service, hassle free buying experience! This was my second purchase from your dealership and will continue giving you our business!

Joyce is the greatest

Got the job done at the appointed time

Excellent service and attention. Fantastic follow up after the sale as well.

Excellent service, Fast work. Ned was great

fixed my headlight

Great Service

Very easy informative /relaxing

The moment I went in I immediately felt welcomed and not pressured the entire time. Told Mina exactly what I was looking for before arriving and he made sure to communicate the process from start to finish. I had a vehicle to trade in that I had high miles (almost 200K) and he got me 4 times more than what I was offered at Gay GMC - and definitely more than what I was expecting in general. Gay GMC was quoting over $1K payments as a base (including $15K as a down payment) - Galveston got me at $900 that included the full coverage package and only $10K down. Left with my first "mom car" and happy that it wasn't going to break the bank. Highly recommend Mina at the Classic Galveston dealership!

The absolute best buying experience with Randall

Great experience and very professional.

Excellent service as always!!!

Always great service at Classic. They go the extra mile to help take care of their customers.

No negative thoughts, all positive

I had an engine overheating issue and had to have it towed in. It took the dealership over two weeks for them to even diagnose the problem and then two days to fix it. They did not offer a rental car or anything while I waited for it. I will never buy another GM VEHICLE. I actually bought a new Toyota Sequoia instead.

Very good

Got me in and out in a timely manner, everything was good on this end.

Bridget Segura is amazing! She is always helpful and makes things happen. Thank you again for all your help and getting us into a new vehicle.

Greeted quickly and professionally. Salesman Arthur answered all of the questions that were asked. Very pleased with vehicle.

Arthur Mitchell is one of the best salesmen!

Positive experience

simply awesome experience. scheduled an appointment when part was ordered, part was here the following day dropped it off and picked it up the same day. Aaron is absolutely amazing thanks for keeping me updated and being accommodating...

Check in was painless. Vehicle moving to service line was immediate. The fact that even with an appointment,it took an hour for an oil change.

Mark was a great guy to work with.

This is clearly the best dealership I have had the opportunity to work with over the past two years. Your representative, Mina G. Baher, is knowledgeable about all of your products. His personality and demeanor is exceptional. My entire family relies on his expertise. Cordially, John B. Huckeba

Overall, I had a great experience. Ned took care of me from start to finish. He explained everything to me and made sure my concerns were addressed.

The Staff is very friendly

Fast service.

my salesman was Steve Gilbreath. he was excellent. he probable spent 4 or 5 hours helping me buy this truck. he was very patient . he is a professional. thanks you SYEVE

Very professional and efficient staff

Out salesman Cavin was very personable and knowledgeable and really worked well with us.

always a welcome group when you arrive for service or if you’re looking for a car. And they’re treat you like friend every time you walk in.

Always on point with service

I have been a customer since 2008 in Galveston Jeff Pennington is awesome. Everyone is so friendly and helpful. The Service department is excellent. I have bought many cars from Classic and now am leasing. I love my new Terrain.

All tire pressures were low driving home. Tire pressure light illuminated. Found all 4 tires were below 30 psi.

Randy and Jose at Classic Chevrolet did an awesome job and made everything so easily and painless.

Best experience ever.

Kathleen was wonderful to work with and communicated updates in a very timely manner.

Great work but takes a little longer lately, thanks

Excellent service

I scheduled an appointment on the 18th of December for the 30th. When I arrived I was told that there were 43 vehicles in front of me and that I would need to leave the vehicle. The next day I received a diagnosis of a bad power steering pump at a cost of $2,435. I asked to come and get my vehicle which I did as I couldn’t afford that amount. I paid over $200 for the diagnostic fee and some fluids. The vehicle had the water pump seized on the way home. Actual diagnostic was a bad water pump not a bad power steering pump. I need a full refund as your diagnosis was totally incorrect. The power steering is fine.

Great service from Ned. Great communication and went above and beyond to get repair done on a rush.

Ned was very helpful and informative during my service appointment

Unfortunately no shuttle service was available at the time of my dropoff , otherwise all was good

Great

Classic always takes good care of my vehicles.

Aaron's professionalism was excellent 👌

My appointment was on time and the Service was completed in a timely manner. The Service Agent was courteous and professional as well.

Appreciate the prompt service so I can wait for oil change: inspection.

Everyone was great, especially Jerald and Randy

Jeff Johnson and Jeff Pennington are wonderful representatives as well as Debbie McDowell. Great staff in the front.

We had a great experience ( as usual!) Mr Shortsleeve took wonderful care of us. Visited with Ronnie Lowe Visited with our salesman Mina. Said Hello to Howie Bently too! We love this dealership and how they treat you like family!